Reviews - Ryan Pools, Knoxville TN | Swimming Pool Repair & Cleaning Service

Cannot Say Enough Good Things About This Company!

Cannot say enough good things about this company! They are so professional and knowledgeable and put this first time homebuyer at ease through the repair process. If you’re looking for a pool guy, then look no further!

Awesome All Around

Just an awesome all around business man and person! Very honest and will take care of you timely !

So Responsive and Knowledgeable

Mr.Ryan and his team is so responsive and knowledgeable. He answered all our questions—completely satisfied and strongly recommended service.

Ryan Is Great!

Ryan is great! Quick to respond and does good work. Will definitely use again.

Exceeded Our Expectation!

Ryan replaced our pool pump, filter and chlorine dispenser. He came very quickly when we contacted him and got the items quickly too! He did a great job and is professional and exceeded our expectation! Would definitely recommend!

Ryan Was Outstanding

Ryan was outstanding. I needed a new pool heater. He came out exactly when he said he would to look at it and provided a quote within 24 hours. Once I accepted the quote, he scheduled the time, and was here doing the installation on time and when he said he would. He was able to get the unit and parts in a timely fashion, performed quality work, and very pleasant to work with. I would definitely call on Ryan again for any future pool repairs and work.

They Take All the Work Out of Having a Pool

Ryan is a great guy does awesome work very professional and helpful. They take all the work out of having a pool.

A Client for Life

Ryan and his team are insanely helpful and knowledgeable. If I'm honest, I came into having a pool with ZERO knowledge and LOTS of problems with my pool system. When they came out they moved fast, did things the right way, and taught me how to manage this beast on my own the most efficient way possible.

I tried other companies in town and they left me feeling like I was just a paycheck to them. Ryan got to know me and my situation and has earned himself a client for life.

Great Work and Great Communication

All I can say is Thank You for following thru with all stated work! In this day in time having someone show up, show up on time, show up prepared is hard to find. Great work and great communication.

Could Not Be Happier With the System and With Ryan’s Work

My wife and I decided to replace our older pool mechanical equipment. The Hayward pumps, filters and heater have never been particularly reliable and the actual configuration of the plumbing was obsolete. We talked with several Knoxville area pool companies about the project. Getting someone to come to the house to develop a scope of work and then providing a quote was like pulling teeth. We then found an advertisement for Ryan Pools in the Jefferson City newspaper and decided to give a call. Ryan Southard returned our message promptly and scheduled a day to take a look. Ryan recommended a fully automated Jandy system with one filter, two pumps, heater and a Pentair Intellibrite pool light. This replaced three Hayward pumps, two filters, a heater and a standard white light. Ryan’s pricing was considerably less that than his competitors for the same equipment. Price is important but we’ve learned over the years not to buy on price alone. We got a good feeling from talking with Ryan that he would do what he said he would do. It was on that basis primarily that we signed a contract with Ryan Pools.

We were not disappointed. Ryan stayed in contact while the equipment was being ordered. He showed up the day after Labor Day (2021) as promised. Our existing plumbing was a mess. Ryan’s plumber, John, removed it then plumbed the new equipment in a neat and tidy package that looks like it was done by a professional, which it was. We are delighted with the smaller footprint.

Ryan and the electrician came the next day to begin the wiring. This is a complicated task because of all the computer-controlled automation. Finally, Ryan had Scott, the regional Jandy representative come to our house to look over the installation and to assist with the programming. He and Ryan explained its operation to us and gave us a lesson on how to control everything, the pool pump, the spa pump, the heater, salt water generation (chlorine) and the light from our smart phones.

Everything is running as designed. My wife and I could not be happier with the system and with Ryan’s work. We expect that it will reduce our electric bill considerably. It most certainly will reduce the amount of labor in maintaining the pool and spa. We are confident that Ryan will assist us should we need help in the future with the system. We can happily give Ryan Pools our highest recommendation. We are absolutely delighted! Click Here to Read Full Review

Does What He Says He Will Do

Ryan was awesome. Super knowledgeable and does what he says he will do when he says he will do it.

Highly Recommend for Maintenance

Ryan was exceptional. He fixed my pool light when another person told us we had to break out our concrete deck to fix it. My husband dug up around looking for a buried box that they said was there. What he found was a frayed pool light wire… inside the pipe. I highly recommend him for maintenance. He knows his stuff.

Ryan & His Crew Are Awesome

Mr Ryan & his crew are awsome. I was having a breakdown not knowing what I was doing, being a first time pool owner. But they came to my rescue asap and eased my fears. I can't thank them enough. They are pool pros I'll EVER use. Thanx Mr Ryan!!!

Great Guy, Great Service

I used Ryan Pools great guy, great service. I will be using him again.

Extremely Helpful

Nina was extremely helpful.

Extremely professional company. Thoroughly reviewed my pool leak and referred me to a competitor who they deemed to be better suited for the scope of the job. I will go out of my way to consult them on future projects in order to give them my business.

Ryan was great to work with! He was honest in his evaluation of our needs and didn’t try to upsell. He was punctual and worked efficiently. We will definitely use his services again.

Ryan was very professional and did a great job inspecting our pool. He did a very thorough inspection, which helped tremendously in knowing the issues we were having and how to address them with the seller. Would use then again!

Ryan was able to schedule me within a day and actually texted me as he was able to come early. Quickly resolved my issue in a very professional manner. Will utilize his services in the future.

Ryan was extremely knowledgeable, friendly, and arrived even a few minutes early! Online payment system was super easy to use.

Very happy with Ryan and Nina! Great communication, competitive pricing, and very friendly people. See you in the Fall.

Ryan was very professional and came when he said he would. He is very knowledgeable about all aspects of the pool.

Ryan came over the day before installation to answer my questions in person. I appreciated that. The new unit is up and running! I'm looking forward to evaluating it's efficiency once it's been running for several weeks! Thanks Ryan for all your help. Can't wait for summertime!

Randy is great. He has many years building pools now he problem solves. Leaks, pumps, panels, he can diagnose the problem and get you up and running. His wife Nina is on point scheduling and following up. They also offer Pool School which taught me enough to service my own pool saving myself $550 a month!

Thanks for the Hot Tub knowledge! I’m all set for Summer! Great thorough job!

Professional and prompt. Especially loved the office staff.

We had a bit of a pool crisis, and it was taken care of quickly and well. Very responsive, very knowledgable, very thorough, and reasonably priced.

Ryan was very knowledgeable with many years under his belt in the industry, did a great pool inspection on our new house and was very thorough and detailed about what he was doing and the detailed report afterwards including his recommendations. Also providing Pool School to pool newbies is a great addition to his service. Would definitely recommend. Not to mention Nina was great and very responsive regarding coordinating the appointment.

Ryan is professional and knowledgeable about pools and finding leaks. I wish Ryan performed other work in the Knoxville area! I highly recommend Ryan for all of your pool needs!

It was a pleasure to work with Ryan Pool service. They were prompt in coming to assess the problem and followed up quickly with options for repair. Once the decision was made, within a very short period of time, Alex came to repair our problem. What a nice and knowledgeable young man! So happy to meet him and he did a great job! No more noisy pump issues!

Ryan is one of the nicest people you will meet. Trustworthy and honest. Came out to check for a leak when he said he would and did a great job. Would definitely use them again.

I contacted Ryan Pools with a pool problem and they promptly scheduled a service appt to evaluate. Ryan arrived as promised, listened to what was going on, and listed 3 possible problems. I told him another company had tried the first 2 already but that hadn’t fixed my problem. He went to further evaluate and found the parts placed by the other company were not the manufacturer’s recommended repair parts. He recommended replacing with original manufacturer parts as the symptoms were consistent with the replaced part, the 3rd option was a considerable cost, and a original manufacture part was relatively inexpensive and the most likely cause of the problem. He ordered the part and returned in 3 days and installed the manufacturer’s part and I have had no further problems. I found Ryan prompt, accurate in his findings, and determined to resolve my problem in the least costly manner with excellent results. If he had just gone to the 3rd option rather than following his training and knowledge and honesty, the expense would have been several thousands of dollars more. I strongly recommend Ryan at Ryan’s Pools!!

Courteous, professional and did a great job! Will definitely use Ryan again for small pool repairs!!!

Great job, took pool school and learned a lot. Also new pump and a timer. I always appreciate when I get answers in a timely manner. Thanks again.

The guys were on time and ready to work. I had two different issues and they took care of my pool leak and installed a new pool pump for me. They were extremely punctual and I will definitely do business with them again.

Ryan is very knowledgeable about pools, 38 years of experience and a very nice person. Great customer service.

Ryan was great! He answered my email about wanting him to come out right away even later at night. He came to our house, checked issues we had, and answered all of my husbands questions. We will definitely be using Ryan from now on and couldn’t be more pleased! We highly recommend him!

Ryan was prompt and thorough in his evaluation and right on the mark with his repair. He was very knowledgable, thorough and honest. I highly recommend Ryan's Pools for all your service needs.

Ryan came to evaluate and repair our pool problem promptly, accurately, and at a very reasonable price. I find him knowledgable, honest, thorough. I highly recommend Ryan Pools!!

I HIGHLY recommend Ryan for any of your pool maintenance/repair needs. Ryan and his team are simply outstanding. The initial consultation was excellent and timely. The estimate/proposal is detailed and very informative and his installation team is top notch and friendly. You will have complete confidence the job is done right. Best pool decision I have ever made. Thanks RS.

Ryan is awesome, he called me right back & after hearing my pump motor wasn't working right, he showed up 2 days later and installed a new Hayward pump & motor. My wife and I are extremely impressed with the level of service that Ryan provided for us. I couldn't even get my old pool company of 27 years to even call me back. Ryan, you just gained a happy new customer. Thanks again!!

We needed a new pool filter and after issues with our current pool company, we decided to find someone new. After reading reviews and talking to a few companies, we locked in on Ryan. He responded right away and emailed us a quote that included information on the filter he was proposing. Randy came out to install it and he was excellent. Really nice guy, very informative and did excellent work. They are going to be our go to pool group moving forward, I'd recommend them to anyone.

Ryan and his staff (from office to the field)are outstanding! They are very conscientious about their work customer service. We changed from a different company because of poor service and follow through but our experience has been excellent with Ryan! We highly recommend Ryan's Pools to anyone in need of pool service 😉💯👍 …